Blackboard – 404 error opening files using Microsoft Edge

Error message when downloading files : Server Error 404 – file or directory not found.

This is affecting users who are using the Edge Browser.

Workaround:

• Switch to another browser  – Chrome or Firefox.
  OR
• Disable the Office file setting in Edge settings:
  • Go to Edge Settings. (how to find Edge settings)
  • Select Downloads.
  • Set the option for “Open Office files in the browser” to off.