Blackboard – 404 error opening files using Microsoft Edge

Error message when downloading files : Server Error 404 – file or directory not found.

This is affecting users who are using the Edge Browser.


  • Switch to another browser  – Chrome or Firefox.
  • Disable the Office file setting in Edge settings:
    • Go to Edge Settings. (how to find Edge settings)
    • Select Downloads.
    • Set the option for “Open Office files in the browser” to off.
Turn Open Office files in the brower off

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