First steps with troubleshooting
- Identify the assessment platform, submission location and window – are you looking in the right place and is the assessment available at this time?
- Try a different browser
- Try using SVE
- Try a different device (find on campus computer)
Accepted file types, file sizes
Microsoft Office 365
You are strongly advised to use your Microsoft Office 365 account when writing and saving your assignment.
You can sign into your Office 365 account with your University email and password. This gives you access to applications such as:
- Word
- Excel
- PowerPoint
- OneDrive storage
Find out more at the University Office 365 Support Centre
PDFs
We recommend you use Adobe software to create PDFs.
Note that Turnitin submissions require 20 readable words. If you are converting an image into a PDF (e.g. a handwritten document) please add at least 20 typed words to ensure that you can submit the document.
By Assessment
Please note that your instructor can select which file types are accepted for each assignment. Check the details of the assessment carefully.
By Assessment platform
Only certain file types with at least 20 words will be accepted by Turnitin similarity checker.
Student FAQs
The submission window may only be available for a limited time.
– Blackboard – find my marks
– Turnitin
– eAssignment
– Panopto
If the assignment was not received was due to a technical issue, then they can request that iSolutions investigate what happened.
This is especially important to check if you have separate documents to be submitted (e.g. a separate cover sheet).
Turnitin
– Please note that only 1 document can be submitted per Turnitin assignment. Therefore, you may wish to combine multiple documents before submitting.
– Resubmitting to a Turnitin Assignment will overwrite your previous submission. There is no way to recover an overwritten submission.
– Blackboard – find my marks
– Turnitin
– eAssignment
– Panopto
– Blackboard help for Group Assignments
Contact ServiceLine
If your query is not answered above, please contact ServiceLine. Include as much detail as possible in your query such as:
- What platform is being used for submission (if known). E.g Blackboard, Turnitin, Panopto
- The Blackboard course ID/name
- Your assignment deadline
- Your course instructor name
- What browser or device you are using
- If you have attempted any troubleshooting such as trying a different browser or device
- Details of any error messages you may see
- Any relevant background/discussion with your Instructor or the Student Office