Student questions about assignments

Always contact the Student Hub if you are having technical issues close to an assignment deadline or during a summative assessment.

First steps with troubleshooting

  • Identify the assessment platform, submission location and window – are you looking in the right place and is the assessment available at this time?
  • Try a different browser
  • Try using SVE
  • Try a different device (find on campus computer)

Accepted file types, file sizes

Microsoft Office 365

You are strongly advised to use your Microsoft Office 365 account when writing and saving your assignment.

You can sign into your Office 365 account with your University email and password. This gives you access to applications such as:

  • Word
  • Excel
  • PowerPoint
  • OneDrive storage

Find out more at the University Office 365 Support Centre


We recommend you use Adobe software to create PDFs.

Note that Turnitin submissions require 20 readable words. If you are converting an image into a PDF (e.g. a handwritten document) please add at least 20 typed words to ensure that you can submit the document.

By Assessment

Please note that your instructor can select which file types are accepted for each assignment. Check the details of the assessment carefully.

By Assessment platform

Only certain file types with at least 20 words will be accepted by Turnitin similarity checker.

Student FAQs

I can’t find where to submit my assignment
The University of Southampton has a variety of platforms your course instructor may use to collect your submission. Please check with your Instructor or the Student Office in the first instance.

The submission window may only be available for a limited time.
Why can’t I find my assignment?
Your instructor controls the date when assignments become available. You might also have to meet other criteria to access the assignment. For example, you might have to mark a lecture as reviewed first. Contact your instructor for more information.
How do I check that my assignment was submitted?
You can usually navigate back to where you submitted the assignment to see if it has been submitted. This differs depending on how the assignment was submitted.
Blackboard – find my marks
– Turnitin
– eAssignment
– Panopto
My instructor didn’t receive my assignment. What do I do?
Speak to your Instructor and Student Hub in the first instance. Send them a copy of your assignment ASAP as they may be able to upload it on your behalf.

If the assignment was not received was due to a technical issue, then they can request that iSolutions investigate what happened.
How do I edit or resubmit an assignment?
Your Instructor controls the assignment settings. Please check the assignment itself, or with your instructor, to clarify if multiple submissions are allowed.

This is especially important to check if you have separate documents to be submitted (e.g. a separate cover sheet).

– Please note that only 1 document can be submitted per Turnitin assignment. Therefore, you may wish to combine multiple documents before submitting.
– Resubmitting to a Turnitin Assignment will overwrite your previous submission. There is no way to recover an overwritten submission.
How do I know if my assignment has been graded?
You can usually navigate back to where you submitted the assignment to see if it has been marked. This differs depending on how the assignment was submitted.
Blackboard – find my marks
– Turnitin
– eAssignment
– Panopto
Is a group assignment the same as a regular assignment?
This may differ depending on which tool your course instructor has selected for your group assessment. Usually, 1 person will submit on behalf of the group. The instructor may allocate the same mark to all in the group, or delegate individual marks.
Blackboard help for Group Assignments

Contact ServiceLine

If your query is not answered above, please contact ServiceLine. Include as much detail as possible in your query such as:

  • What platform is being used for submission (if known). E.g Blackboard, Turnitin, Panopto
  • The Blackboard course ID/name
  • Your assignment deadline
  • Your course instructor name
  • What browser or device you are using
  • If you have attempted any troubleshooting such as trying a different browser or device
  • Details of any error messages you may see
  • Any relevant background/discussion with your Instructor or the Student Office

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