Accessing Blackboard
I have subscribed to my University computing account but I cannot access Blackboard
Blackboard accounts are created within 24 hours of your initial subscription to iSolutions services. Please wait 24 hours after you have subscribed before attempting to access Blackboard.
Blackboard courses
Blackboard course is “unavailable”
When courses are created on Blackboard they are set to be unavailable to students. This is so that the course instructor may prepare the course and then make it available when they are ready.
Cannot see my module courses on Blackboard
- Have you checked your full course list?
- If may take overnight for the system to update and show your courses if you have only recently enrolled.
- Please speak to the Student Hub who can check your module enrolment.
Using Blackboard
Issues submitting an assessment
Please see Assessment tips and troubleshooting.
Videos not playing
Your Instructor controls the permissions for the video content they add to the Blackboard course. Please check with them that the approprapriate permissions are in place so that you can view the video. You can also raise a ServiceLine ticket if you have any technical issues.
I need to download a lot of files from Blackboard and need the software to view them
You can install Office for free whilst you are a member of the University.
Adobe provide a free reader for PDF files called Adobe Acrobat, you can download it from Adobe’s website.